Dell service rocks!

mf_dolphin · #1 Postby **mf_dolphin** » Mon Apr 26, 2004 10:09 am

As many of you know I bought a refurbished Dell computer in January. Over the last month I started having problems with it locking up. I finally got around to calling Dell about it. After about 5 minutes on the phone the tech apologized for the problems. Seems the pachine was originally sent back for the same thing. Since they back their refurbished machines with the same warranty they sent me a brand new machine to replace it! Not only that but I got a processor upgrade to boot. My original was a 3.0GHz and the new one is a 3.2 :-)

That's what I call service! Good job Dell. :-)

#2 Postby **wx247** » Mon Apr 26, 2004 10:14 am

Dell has always been great with customer support the few times I have dealt with them. Enjoy your new comp!

#3 Postby **bfez1** » Mon Apr 26, 2004 10:22 am

Wish I had a dell!!!

#4 Postby **streetsoldier** » Mon Apr 26, 2004 2:30 pm

We've had occasion to call Dell three times so far, and they never cease to amaze me!

#5 Postby **cycloneye** » Mon Apr 26, 2004 2:33 pm

Dell has been good to me as I bought my computer 4 years ago and only a crash happened last year but rapidly they fixed it.My next computer will of course be another Dell.

Rainband · #6 Postby **Rainband** » Mon Apr 26, 2004 2:35 pm

I love my dell. I had a Problem with the 100 mail in rebate..They sent me a really nice all in one printer copier scanner fax.. to make up for it

Dell is the only name in My House for computers :wink:

southerngale · #7 Postby **southerngale** » Mon Apr 26, 2004 3:28 pm

I knew I should have bought a Dell. I had it all picked out and everything, called a local place about repairing the problem I had with my old one to keep for a spare. He convinced me to let him upgrade the old one and build me a new one. Big mistake...I've had nothing but problems.

To top it off, he was supposed to fix the problems but recently ran off to the Philipines. :roll:

The people who took over his shop are not happy with him at all and apparently aren't obligated to honor his warranties but are trying to do so anyway. I know I won't get another one but he's going to look at both of them and try to fix the problems. Geesh, I wanted a new one because of errors, blue screens, illegal operations, etc. and it's been worse than before, just a faster speed.

*sigh*

$$ saved for a new one down the drain....

Rainband · #8 Postby **Rainband** » Mon Apr 26, 2004 3:59 pm

Sorry Kelly.

Dell has financing. :lol:

Hope your computer problems improve soon :wink:

Colin · #9 Postby **Colin** » Mon Apr 26, 2004 5:07 pm

Yes, Dell sounds great...but I don't think I've ever had to call Compaq for my computer so I can't tell you what their service is like...when their is a problem my mom takes it into work for this computer guy to fix it for FREE...that's what I call service. :lol:

Dell service rocks!

Dell service rocks!

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